Privacy Policy
Last Updated: 15 March 2025
1. Introduction
Pusaka Adil ("we", "our", "the firm") is committed to handling personal information with care and discretion. This policy explains what information we collect, why we collect it, how it is used, and how you can exercise your rights in relation to it.
This policy applies to information provided through this website and in the course of engaging our legal services. It should be read alongside any engagement letter issued to you when we commence work on your matter.
For questions about this policy, please contact us at privacy@pusakaad.
2. Information We Collect
Information you provide directly
- Name and contact details (telephone, email, postal address)
- Employment history and retirement information relevant to your pension matter
- Financial information relating to pension entitlements and EPF records
- Family circumstances relevant to succession planning matters
- Correspondence and documents you share with us
Information collected through this website
- Information submitted via the contact form (name, email, telephone, message content)
- Cookies and usage data — see our Cookie Policy
Legal basis for processing
We process personal data on the following legal grounds under the Personal Data Protection Act 2010 (Malaysia): (a) your consent; (b) the performance of a contract for legal services; (c) our legitimate interests as a legal practice; and (d) compliance with our professional and legal obligations.
3. How We Use Your Information
- To provide legal advice and representation in relation to your pension matter
- To communicate with you about your matter and respond to enquiries
- To correspond with relevant third parties (KWSP, employers, government bodies) on your behalf, with your consent
- To comply with our professional obligations as members of the Malaysian Bar Council
- To maintain accurate records as required by law and professional regulation
- To improve our website and understand how visitors find and use it
We do not use your personal information for marketing purposes without your express consent, and we do not sell, rent, or share your personal information with third parties for their own commercial purposes.
4. Data Sharing
We may share your personal information with the following categories of third party, solely for the purpose of providing legal services to you:
- Regulatory bodies such as KWSP, the Public Services Department, and the Jabatan Perkhidmatan Awam, where required to advance your matter
- Opposing parties' legal representatives, where required by law or court procedure
- Our professional indemnity insurers, where required by our policy terms
- Third-party service providers who assist us in operating our website (analytics providers, hosting services) — these operate under data processing agreements
We do not share client information with third parties outside the above categories without your prior written consent.
5. Data Protection Measures
- Client documents and correspondence are held on secure, access-controlled systems
- Physical documents are stored in locked filing systems within our office
- Access to client files is restricted to the advocates and staff working on the relevant matter
- We review our data security practices periodically
- In the event of a data breach, we will notify affected individuals and the relevant authorities in accordance with our obligations under Malaysian law
6. Cookies
We use cookies on this website to understand how visitors find and use our content. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
7. Data Retention
We retain client files for a minimum of seven years from the conclusion of a matter, in accordance with the requirements of the Malaysian Bar Council and our professional indemnity insurers. After this period, files are securely destroyed. Website enquiry data is retained for up to twelve months unless a matter has been commenced.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may ask us to correct inaccurate personal data.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
- Right to object: You may object to processing carried out on the basis of our legitimate interests.
To exercise any of these rights, please contact us in writing at privacy@pusakaad or at our office address: Lot 14-3, Jalan Bukit Bintang, 55100 Kuala Lumpur.
We will respond to requests within thirty days. If you are dissatisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received information from a minor, please contact us and we will take appropriate steps.
11. Changes to This Policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Material changes will be communicated via a notice on our website. Continued use of our website or services after changes are made constitutes acceptance of the revised policy.
12. Contact
For all privacy-related queries, please contact:
Pusaka Adil
Lot 14-3, Jalan Bukit Bintang
55100 Kuala Lumpur, Malaysia
Email: privacy@pusakaad
Telephone: +60 3-2693 4827