Shared by those who have worked with us.

My father retired after thirty-two years in the civil service and had been receiving a reduced pension for three years without understanding why. Puan Rashidah took the time to go through every document with us, and then wrote a clear letter of explanation that even my father could follow without assistance. The matter was resolved in about four months. We did not need to go through any formal hearing.

I came in expecting a very formal, hurried appointment. Instead it was more like a long conversation over two visits. Encik Farouk explained what my EPF statement actually meant — something nobody had done in twenty years of working. I found out my previous employer had underpaid contributions for several years. The review was good value for what I received.

My husband passed away in November and we had not updated his EPF nomination for many years. Mei Yee was very helpful in gathering the forms we needed and Puan Rashidah walked me through what we could realistically expect. The succession planning service helped me understand my rights as a spouse and what my children are entitled to. I felt I was treated with dignity throughout.

I am 68 and was very hesitant about getting a lawyer involved in my pension matter. My daughter encouraged me to make the appointment and came along with me. Both of us were made to feel welcome — there was no sense of being rushed or talked down to. The written note we received afterwards was very clear and I shared it with my other children so they could understand the situation too.

We engaged Pusaka Adil for a dispute regarding my mother's pension after she was made to feel her claim was not valid by her former employer. Encik Farouk wrote a formal letter to the employer and the KWSP enforcement unit. The tone was firm but measured — nothing aggressive. A settlement was reached within three months that my mother felt comfortable accepting. She said she was glad she had pursued it.

My late mother's EPF nomination had not been updated since 1998 and named relatives who had since passed away. The estate planning service helped us navigate what would otherwise have been a very complicated distribution process. Puan Rashidah was patient and thorough, and she called us at each stage rather than waiting for us to follow up. We would recommend this practice to any family in a similar position.